Outsourcing

Rely Systems has close to two decades of experience in outsourcing within various service areas. Our core outsourcing services include:

Our clients outsource their applications, as this brings about a competitive advantage and also helps them to better utilize their IT budgets for innovation while keeping their existing and legacy business applications running.

Some of the key benefits include:

  • Expertise in Key areas
  • Reduction in cost in Operational and App Development costs
  • Significant improvement in service level agreements
  • Increased customer satisfaction
  • Mitigate risk
  • Current staff can spend time in new development and Clients

As technology changes, organizations are continuously looking to implement and adopt new technologies to keep them competitive in the market place. Our customers, ranging from Fortune 500 to large, medium and small companies, are leveraging this service to help keep their IT costs lower while increasing efficiencies and customer satisfaction.

Offshore Staff Augmentation

Rely Systems offers cost-effective and highly flexible offshore staff augmentation services for its customers. We specialize in offering offshore staffing solution to customers who are primarily challenged in forecasting internal resources needs or in finding niche skill set for the budget and timeline they have or who wants to ramp up and ramp down the resources, while containing cost and deliver on time. Our resources will be an extension of customers’ onshore project team.

We have a wide range of technical resources who are experienced and trained, available for any project or resource needs.

Benefits to customers that we offer include but not limited to:

  • Cost Effective offshore resources, thus eliminating overhead cost to customer from employing permanent resources
  • Talented and skilled resources
  • Resource who can work flexible hours, with all the tools and infrastructure to provide support from offshore
  • Rely Systems offshore team will work as an extension of customer’s existing onshore project team at lower cost
  • Single point of contact from Rely Systems to customer at onshore location.
  • Easy ramp up and ramp down of resources

Our turnover rate with contract employees is very low as we provide excellent pay and benefits, professional environment and regular follow-up with our contract employees, which keeps them satisfied in their position, thus creating additional value to our customers. Rely Systems also provides performance guarantee for our resources to ensure that customer is completely satisfied with our resources.

Application Maintenance Outsourcing

Application Maintenance Outsourcing (AMO) benefits include:

  • Reduction in cost of application maintenance
  • Frees up customer IT staff to focus on innovative business solutions
  • Mitigates Risk
  • Improve Service levels
  • Keep applications current

Companies are optimizing their own skilled resources on innovative new business solutions and leaving the maintenance and support to cost effective Application Maintenance and Support to 3rd party specialists such as Rely Systems.

We are a CMMI level 3 certified company with the required policies, processes, tools, and methodologies in place ensuring top quality to meet and exceed all service level commitments.

Here at Rely Systems, with our Application Maintenance Outsourcing, (AMO) we help to maximize our customers’ existing IT applications through corrective, adaptive, perfective and preventive maintenance.

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Rely Systems is able to support a diverse set of applications including but not limited to Web Enterprise applications, Mobile: Hybrid and Native, Web CMS solutions, Customer Digital Experience and ERP Solutions.

Our Application Outsourcing Services portfolio includes:

  • Application Maintenance
  • Application Operations
  • Application  & Data Transformation Services
Application Maintenance

Outsourcing Application Maintenance allows customers to be worry free and ensure their applications issues are resolved, the application is up to date in current and new environments maintaining optimal performance.

Application Maintenance is more than simply fixing customer reporting issues. At Rely Systems, we also work on corrective, adaptive, perfective and preventive maintenance.

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Application Operations

Application Operations provides customers with Level 1 and Level 2 support.   We have proven infrastructure in place for Support, Monitoring, Tracking and Reporting providing customers a smooth transition from in-house to outsourcing.   Our Helpdesk is available 24×7 utilizing senior technical resources in locations worldwide.  The Application Operations group will manage all release updates, notifications, and do full Production Support Administration.

Some of our support activities include:

  • Help Desk
  • Level1 and Level 2 Support
  • Production Support Administration:
    • Recording / Logging issue
    • Notification of issue
    • Investigating & Analyzing issue
    • Resolution of issue
    • Necessary changes/corrections(if part of the SLA)
    • Infrastructure corrections
    • Release Management
Application & Data Transformation

When Rely Systems is engaged to provide outsourced services, we initially do a Portfolio Assessment of our client’s applications.    As part of this assessment, if there are multiple applications doing the same thing within an enterprise (multiple document management systems), we rationalize the portfolio and transform, consolidate databases, document management systems etc.  In addition, we often need to perform some legacy modernization.  When we do the above there will be significant data transformation associated with it.

 

Application Testing Outsourcing | Rely Systems

High Quality brings lower support and maintenance efforts while customer satisfactions increases.  Rely Systems can help your IT Organization achieve high quality standards in Application Testing.

Rely Systems has been providing Testing and IV&V Outsourcing solutions to our customer for almost two decades and we are helping our customers to:

Increase Quality
  • Automation of test scripts
  • With developing reusable test cases
  • Strong focus on governance
  • Adhering to our CMMI level 3 structured testing processes
  • Highly skilled and experienced resources
Lower Costs
  • Less support and maintenance costs
  • Utilizing highly skilled resources globally
  • Common tools, infrastructure and frameworks
Improved Application Time to Market
  • Utilizing reusable test cases & automation

Rely Systems Application Testing Outsourcing (ATO)

Our testing solutions include:
  • Functional & Non-Functional Testing
  • System Integration Testing
  • Performance Testing
  • Load & Stress Testing
  • Usability Testing
  • Scalability Testing
  • Cross Browser / Device Testing
  • Regression Testing
  • Test Automation
  • Security Testing

Rely Systems’s Testing Center of Excellence (TCoE) is a centralized solution that brings together the right people, processes, tools and infrastructure into a shared services function, allowing all applications to follow the same streamlined process, enabling our customers to maintain high quality.

Using the right Tools & Infrastructure:   Our suite of test tools and automation allows us to dramatically reduce the time to market for applications.   Tools and Infrastructure are a key element in our TCoE.

With our CMMI Level 3 certification, Rely Systems has Test Processes in place to ensure the best of quality.    Our Testing processes include working with each customer to either utilize our existing processes or where needed, define and create new customized processes.  We provide:

  • Process Definitions
  • Process Maintenance
  • Testing Process Training
  • Continuous Process improvements
  • Creating aMetrics Program

For our Outsourcing Engagements, Rely Systems provides a comprehensive solution to include:

  • Test Planning & Estimation
  • Testing Design & build
  • Test Execution & Management
  • Test Reporting

 

Contract Staff Outsourcing

Rely Systems has been providing Contract Staffing since our inception in 1998.   Our temporary staffing solutions relieves our clients of all administrative responsibilities, remove employment risks, provides hard to find skilled resources and ensure full compliance with local regulations, increasing overall productivity.

As part of the Contract Staff Outsourcing (CSO) services, we provide contract staff at our facilities in US, Europe, India or Mexico delivery centers.  These resources will be dedicated to your teams, and will have secure access to your network including private VPN tunnels to build, test and run your applications.  This is commonly called as “Contract Staff Co-Location” or “Offshore Staff Augmentation”.   Rely Systems will provide resources, infrastructure, HR management and if required project and task management of these resources who are assigned to clients directly.  They also work overlapping client hours depending on the region you select.

Contract Staff Co-Location

This is commonly called co-located contract staff augmentation. Rely Systems has been providing various other value-added services to its customers that will enable them to meet IT requirements and goals. Flexible co-location of IT contract services is a means in which our customers will have dedicated resources and work areas in our offices. Customers may choose to be part of the staff selection process that will support them from offsite.

Some of the contract resources are supporting various business areas such as:

  • New application development and enhancement
  • Customer website development and maintenance
  • Customer server and network monitoring and troubleshooting
  • Handle level 1 and 2 customer’s help desk
  • Various testing solutions such as Unit, Functional, Load and Regression Testing

We also have resources that can be an extension of your IT team in many of the solutions areas we specialize in. We have creative pricing for long term contracts and have resources with extensive experience. For more details please contact us.

Flexible Staff Augmentation

  • Staffing Time & Material Basis:This is a standard Time and Material approach in which we provide staffing on a time and material basis. This is also commonly referred to as staff augmentation or supplemental staff. Our employees will work as our customers extended staff for the duration of a contract term.
  • Staff Augmentation with SLA:We can also provide managed staff augmentation services with service level agreements which will help customers to focus more on their projects and less on resource hiring and management. Rely Systems will also provide a smooth transition with knowledge transfer of these resources.
  • Staffing on a Fixed Price Rotation Basis:In this solution, our customer will fund a fixed price effort for a specific period of time. Thus, we provide them with two or three types of resources on a rotation basis. Basically, each resource will complete his/her task and will be replaced by another resource and this kind of an engagement lasts for about 9 to 12 months.
  • Staffing on a “Statement of Work” basis:In this scenario, customers will have a fixed price budget and we provide X number of consultants for a fixed period of time.
  • Staffing on a “Project T&M”:In this scenario, customers may have a need for various skills for a project and will have a fixed budget. The customer will broadcast for a team of people with varied skills for use for a period of time. During the project cycle, we may have a need to upgrade an employee skill or replace some of the team members with a different set of skills as the project progress from one phase to the next.

Offshore Staff Augmentation

Rely Systems offers cost-effective and highly flexible offshore staff augmentation services for its customers. We specialize in offering offshore staffing solution to customers who are primarily challenged in forecasting internal resources needs or in finding niche skill set for the budget and timeline they have or who wants to ramp up and ramp down the resources, while containing cost and deliver on time. Our resources will be an extension of customers’ onshore project team.

We have a wide range of technical resources who are experienced and trained, available for any project or resource needs.

Benefits to customers that we offer include but not limited to:

  • Cost Effective offshore resources, thus eliminating overhead cost to customer from employing permanent resources
  • Talented and skilled resources
  • Resource who can work flexible hours, with all the tools and infrastructure to provide support from offshore
  • Rely Systems offshore team will work as an extension of customer’s existing onshore project team at lower cost
  • Single point of contact from Rely Systems to customer at onshore location.
  • Easy ramp up and ramp down of resources

Our turnover rate with contract employees is very low as we provide excellent pay and benefits, professional environment and regular follow-up with our contract employees, which keeps them satisfied in their position, thus creating additional value to our customers. Rely Systems also provides performance guarantee for our resources to ensure that customer is completely satisfied with our resources