Application Maintenance Outsourcing
Application Maintenance Outsourcing (AMO) benefits include:
- Reduction in cost of application maintenance
- Frees up customer IT staff to focus on innovative business solutions
- Mitigates Risk
- Improve Service levels
- Keep applications current
Companies are optimizing their own skilled resources on innovative new business solutions and leaving the maintenance and support to cost effective Application Maintenance and Support to 3rd party specialists such as Rely Systems.
Here at Rely Systems, with our Application Maintenance Outsourcing, (AMO) we help to maximize our customers’ existing IT applications through corrective, adaptive, perfective and preventive maintenance.
Rely Systems is able to support a diverse set of applications including but not limited to Web Enterprise applications, Mobile: Hybrid and Native, Web CMS solutions, Customer Digital Experience and ERP Solutions.
Our Application Outsourcing Services portfolio includes:
- Application Maintenance
- Application Operations
- Application & Data Transformation Services
Application Maintenance
Outsourcing Application Maintenance allows customers to be worry free and ensure their applications issues are resolved, the application is up to date in current and new environments maintaining optimal performance.
Application Maintenance is more than simply fixing customer reporting issues. At Rely Systems, we also work on corrective, adaptive, perfective and preventive maintenance.
- Corrective maintenance– Defect corrective approach and adherence to agree upon SLAs
- Adaptive maintenance– Develop and deploy new features which bring value to customers time to time
- Perfective maintenance– Improve performance or maintainability of the applications managed
- Preventive maintenance– Analyzing patterns and discovering potentially vulnerable areas in the application and provide preventive fixes
Application Operations
Application Operations provides customers with Level 1 and Level 2 support. We have proven infrastructure in place for Support, Monitoring, Tracking and Reporting providing customers a smooth transition from in-house to outsourcing. Our Helpdesk is available 24×7 utilizing senior technical resources in locations worldwide. The Application Operations group will manage all release updates, notifications, and do full Production Support Administration.
Some of our support activities include:
- Help Desk
- Level1 and Level 2 Support
- Production Support Administration:
- Recording / Logging issue
- Notification of issue
- Investigating & Analyzing issue
- Resolution of issue
- Necessary changes/corrections (if part of the SLA)
- Infrastructure corrections
- Release Management
Application & Data Transformation
When Rely Systems is engaged to provide outsourced services, we initially do a Portfolio Assessment of our client’s applications. As part of this assessment, if there are multiple applications doing the same thing within an enterprise (multiple document management systems), we rationalize the portfolio and transform, consolidate databases, document management systems etc. In addition, we often need to perform some legacy modernization. When we do the above there will be significant data transformation associated with it.